my4dlive Privacy Policy

1. Introduction and Scope of This Policy

This Privacy Policy ("Policy") is issued by my4dlive ("we", "us") and applies to all players who register, browse or use our online gambling platform at my4dlive.net. This Policy explains how we collect, process, store, protect and disclose your personal information when you interact with my4dlive services.

my4dlive is committed to protecting the privacy of every player. We recognise the importance of your personal information and are responsible for managing it transparently. This Policy takes effect from 1 January 2026 and replaces all previous versions.

2. Information We Collect

When you use the my4dlive platform, we may collect the following categories of information:

• Identity information: full name, date of birth, identity card number (MyKad) or passport, gender and nationality.
• Contact information: email address, mobile number and current residential address.
• Account information: username, password (encrypted), login history and account settings.
• Financial information: details of deposit and withdrawal methods (Touch 'n Go eWallet, DuitNow, FPX, ShopeePay, or cryptocurrencies such as USDT, BTC and ETH), transaction history and account balance.
• Usage data: betting records, games played, session duration, game preferences and activity on the platform.
• Technical data: IP address, device type, operating system, web browser, cookie data and site performance data.
• Communications: content of conversations with the my4dlive customer support team via live chat or email.

3. Purpose of Collecting and Processing Information

my4dlive collects and processes your personal information for legitimate purposes, including:

• Processing new account registrations and verifying player identity.
• Ensuring players are at least 21 years of age in line with responsible gambling requirements.
• Processing minimum deposits of RM30 and minimum withdrawals of RM50 through supported payment methods.
• Administering bonuses and promotions, including the first deposit bonus of 150% up to RM888.
• Providing 24/7 customer support in Bahasa Melayu and English.
• Detecting and preventing fraud, money laundering and illegal activities.
• Fulfilling legal and regulatory obligations under our international licensing.
• Analysing usage patterns to improve my4dlive platform services.
• Sending important operational communications related to your account and transactions.

4. Legal Basis for Data Processing

The processing of personal information by my4dlive is carried out on the following legal bases, depending on the processing context:

• Contract performance: processing necessary to provide the services you request, including account management and transactions.
• Legal obligation: processing required to comply with legal requirements, including identity verification (KYC) and anti-money laundering (AML).
• Legitimate interests: processing to detect fraud, improve platform security and analyse usage for service improvement purposes.
• Consent: for certain marketing communications, we will obtain your consent separately and you have the right to withdraw that consent at any time.

5. Sharing Information with Third Parties

my4dlive does not sell or rent players' personal information to any party. However, in limited circumstances, we may share information with:

• Payment service providers: processors that handle transactions via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency networks — for payment processing purposes only.
• Game software providers: gaming companies that provide slot and live casino platforms — only technical data required for game operations.
• Regulatory authorities: when required by our international licensing body or in response to valid legal requests.
• Technical infrastructure providers: cloud computing and server services that process data under strict confidentiality agreements.

All third parties we engage are bound by data protection agreements and are not permitted to use your information for any purpose other than those specified.

6. Cross-Border Data Transfers

As my4dlive operates as an online platform under international licensing, your personal information may be transferred to, stored in, or processed on servers located outside Malaysia. In all such cases, we ensure that adequate and equivalent protection measures are in place to safeguard your privacy in line with adopted data protection standards.

By using the my4dlive platform, you acknowledge and agree to such data transfers as required for the delivery of our services.

7. Cookies and Tracking Technologies

my4dlive uses cookies and similar tracking technologies to improve the user experience, analyse usage patterns and ensure the platform functions correctly. The types of cookies we use include:

• Necessary cookies: required for basic platform operations, including login authentication and session security.
• Functional cookies: store your preferences such as preferred language and display settings.
• Analytical cookies: help us understand how players use the platform for ongoing improvement purposes.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some my4dlive platform features.

8. Personal Information Security

my4dlive implements robust technical and organisational security measures to protect your personal information from unauthorised access, loss, misuse or disclosure. These measures include:

• 256-bit SSL encryption for all data transmission between your device and my4dlive servers.
• Password storage in hashed form that cannot be read.
• Strict internal access controls — only authorised staff may access player data.
• Continuous security monitoring and regular system audits.
• Clear incident response procedures to address any data breach promptly.

9. Data Retention Period

my4dlive retains your personal information for as long as your account is active or as long as it is needed to provide services. After account closure, we retain records as required by applicable legal and regulatory obligations. Once the required retention period has ended, data will be securely deleted or anonymised.

Financial and transaction records are typically kept for a longer period to meet audit requirements and legal obligations relating to finance and anti-money laundering.

10. Your Rights as a Player

As a my4dlive player, you have the following rights regarding your personal information:

• Right of access: request a copy of the personal information we hold about you.
• Right of rectification: request correction of information that is inaccurate or incomplete.
• Right of erasure: request deletion of your personal information where there is no legal basis binding us to retain it.
• Right of restriction: request restriction of processing in certain circumstances provided for by law.
• Right to object: object to the processing of your information for direct marketing purposes.
• Right to data portability: receive your data in a structured, machine-readable format where applicable.

To exercise any of these rights, please contact the my4dlive support team via 24/7 live chat or by email at [email protected]. We will process your request within a reasonable timeframe.

11. Children's Privacy and Age Restriction

The my4dlive platform is strictly restricted to individuals aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If we find that information has been collected from an individual who does not meet this age requirement, we will immediately delete that information and close the relevant account.

Our identity verification process, including MyKad checks, is designed to ensure that only eligible players gain access to the my4dlive platform.

12. Links to Third-Party Sites

The my4dlive platform may contain links to third-party websites in certain contexts. This Privacy Policy applies only to the my4dlive platform and we are not responsible for the privacy practices of third-party websites. We encourage you to read the privacy policy of any website you visit.

13. Changes to This Privacy Policy

my4dlive reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. Any significant updates will be communicated to players via a notice on the platform or by email. The "Effective Date" at the top of this document will always be updated to reflect the latest version.

Your continued use of the my4dlive platform after any amendment is published constitutes your agreement to the updated Privacy Policy.

14. Contact Us Regarding Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or how my4dlive handles your personal information, please contact us through the following channels:

• 24/7 live chat directly within the my4dlive platform — support in Malay and English.
• Email: [email protected]

Our team is ready to assist and will respond to privacy-related enquiries within a reasonable timeframe.